Design Mark | Help Desk > Customer Feedback - Customer Satisfaction Survey

Customer Satisfaction Survey

	Quality Manual
	Industry Links
	Engineering Hotline
	Request Samples
	ISO Certification
	FAQ's

Get the latest eNews

Thank you for taking the time to complete this survey. We value and act on your comments.

Thank you for taking the time to complete our survey. We are continually trying to improve our service at Design Mark. This survey covers several aspects of your experience with our Company. When answering questions, please focus on your most recent experiences with Design Mark.

Company Information

*Company Name:

*Contact Name:

Title:

How many years has your Company purchased from Design Mark?

years

Quotations

Please rate your satisfaction with the turnaround time for quotes you received on your last request. (1 = Very Dissatisfied, 5 = Very Satisfied)

1	2	3	4	5

What turnaround time do you typically expect?

What turnaround time did you last receive?

Delivery

Please think about your last shipment received from Design Mark and rate your satisfaction. (1 = Very Dissatisfied, 5 = Very Satisfied)

What lead time do you typically expect?

What lead time did you last receive?

Relationship with Design Mark

Please rate the importance for each item below to your overall relationship with Design Mark. (1 = Not Important, 5 = Very Important)

Service

Please rate the following categories regarding the service you last received from Design Mark. (1 = Very Dissatisfied, 5 = Very Satisfied)

Technical Support

Have you ever had occasion to talk with a member of Engineering or Technical Support? If so please rate them based on the following. (1 = Very Dissatisfied, 5 = Very Satisfied)

Customer Feedback

Thinking about your overall satisfaction with Design Mark, Would you say you are:

	Very Satisfied
	Satisfied
	Neutral
	Dissatisfied
	Very Dissatisfied

What are the two most important things Design Mark could do to improve your satisfaction as a customer?

How important to your product line are the products and services provided by Design Mark? (1 = Of little importance, 5 = Very important)

1	2	3	4	5

Please read the different aspects of service below and rate Design Mark against the other companies you are doing business with.

Is there any technology, product or service that we or your other suppliers do not offer that you would like offered?

Would you recommend Design Mark as a vendor to another Company searching for labels, graphic overlays and/or membrane switches?

Please feel free to make any comments you find appropriate. Your comments will be kept confidential

Security Word - Please type in the text you see in the image below.

CAPTCHA Image